Info & Support
Privacy Policy:
GREYDARC respects your privacy and is dedicated to safeguarding your personal information. This policy outlines the information we may collect, how it's used, and your rights regarding your data.
**Information We Collect:**
- Personal details provided by you (e.g., name, address, email).
- Device Information, such as IP address, browser details, and cookies, to enhance your website experience.
- Order Information when you make a purchase, including billing/shipping details and payment information.
**How We Use Your Information:**
- Fulfill orders, process payments, and provide invoices/confirmations.
- Communicate with you and share product/service information based on your preferences.
- Conduct security checks to prevent fraud and ensure a secure shopping environment.
- Utilize Device Information to improve our website and assess marketing effectiveness.
- Comply with legal requirements.
**Sharing Your Information:**
- Third-party service providers (e.g., Shopify for our online store, Google Analytics for website analysis) are engaged, and their privacy policies should be reviewed.
- Compliance with laws, responding to legal requests, or protecting our rights may involve sharing your information.
**Your Rights:**
- Data Retention: We maintain Order Information unless you request its deletion.
- Changes: Periodic updates to this policy will be made for operational, legal, or regulatory reasons.
- Minors: Our site is intended for all age groups.
**Contact Us:**
- To update, unsubscribe, or inquire about your data, email us at info@greydarc.com .
- Request a copy of your personal information or address any concerns by contacting us at
- info@greydarc.com
Return and Exchange Policy:
**Returns and Exchanges:**
- Responsibility for postage costs lies with the customer for returns and exchanges.
- Returns and exchanges (subject to availability) accepted within 7 days of product receipt in perfect, unworn condition with intact tags.
**Inspection and Refund:**
- Thorough inspection before processing returns/exchanges; worn/used items will be rejected.
- Notify us of faulty items within 7 days of receipt at customer@greydarc.com .
- Refund provided as store credit or product exchange upon approval.
**Refund Process:**
- Refund notification within 5 days if approved, offered as store credit or exchanged product.
- Late or missing refunds: Check bank account, contact card company, then your bank. For issues, email customer@greydarc.com .
**Return Eligibility:**
- Return window: 7 days post-purchase/delivery.
- Eligible items must be in original packaging, unused, and in the same condition as received.
- Proof of purchase required.
**On-Sale Purchases:**
- Sale items are non-cancellable, non-returnable, and non-refundable once ordered.
**Contact Us:**
- For questions or assistance, email customer@greydarc.com or whatsapp +91 755-858-1817