Info & Support

Privacy Policy:

 

GREYDARC respects your privacy and is dedicated to safeguarding your personal information. This policy outlines the information we may collect, how it's used, and your rights regarding your data.

 

**Information We Collect:**

- Personal details provided by you (e.g., name, address, email).

- Device Information, such as IP address, browser details, and cookies, to enhance your website experience.

- Order Information when you make a purchase, including billing/shipping details and payment information.

 

**How We Use Your Information:**

- Fulfill orders, process payments, and provide invoices/confirmations.

- Communicate with you and share product/service information based on your preferences.

- Conduct security checks to prevent fraud and ensure a secure shopping environment.

- Utilize Device Information to improve our website and assess marketing effectiveness.

- Comply with legal requirements.

 

**Sharing Your Information:**

- Third-party service providers (e.g., Shopify for our online store, Google Analytics for website analysis) are engaged, and their privacy policies should be reviewed.

- Compliance with laws, responding to legal requests, or protecting our rights may involve sharing your information.

 

**Your Rights:**

- Data Retention: We maintain Order Information unless you request its deletion.

- Changes: Periodic updates to this policy will be made for operational, legal, or regulatory reasons.

- Minors: Our site is intended for all age groups.

 

**Contact Us:**

- To update, unsubscribe, or inquire about your data, email us at info@greydarc.com .

- Request a copy of your personal information or address any concerns by contacting us at

- info@greydarc.com

 

 

Return and Exchange Policy:

 

**Returns and Exchanges:**

- Responsibility for postage costs lies with the customer for returns and exchanges.

- Returns and exchanges (subject to availability) accepted within 7 days of product receipt in perfect, unworn condition with intact tags.

 

**Inspection and Refund:**

- Thorough inspection before processing returns/exchanges; worn/used items will be rejected.

- Notify us of faulty items within 7 days of receipt at customer@greydarc.com .

- Refund provided as store credit or product exchange upon approval.

 

**Refund Process:**

- Refund notification within 5 days if approved, offered as store credit or exchanged product.

- Late or missing refunds: Check bank account, contact card company, then your bank. For issues, email customer@greydarc.com .

 

**Return Eligibility:**

- Return window: 7 days post-purchase/delivery.

- Eligible items must be in original packaging, unused, and in the same condition as received.

- Proof of purchase required.

 

**On-Sale Purchases:**

- Sale items are non-cancellable, non-returnable, and non-refundable once ordered.

 

**Contact Us:**

- For questions or assistance, email customer@greydarc.com or whatsapp +91 755-858-1817