Privacy Policy

GREYDARC respects your privacy and is dedicated to safeguarding your personal information. This policy outlines the information we may collect, how it’s used, and your rights regarding your data.

Information We Collect:

Personal details provided by you (e.g., name, address, email).
Device Information, such as IP address, browser details, and cookies, to enhance your website experience.
Order Information when you make a purchase, including billing/shipping details and payment information.

How We Use Your Information:

Fulfill orders, process payments, and provide invoices/confirmations.
Communicate with you and share product/service information based on your preferences.
Conduct security checks to prevent fraud and ensure a secure shopping environment.
Utilize Device Information to improve our website and assess marketing effectiveness.
Comply with legal requirements.

Sharing Your Information:

Third-party service providers (e.g., Shopify for our online store, Google Analytics for website analysis) are engaged, and their privacy policies should be reviewed.
Compliance with laws, responding to legal requests, or protecting our rights may involve sharing your information.

Your Rights:

Data Retention: We maintain Order Information unless you request its deletion.
Changes: Periodic updates to this policy will be made for operational, legal, or regulatory reasons.
Minors: Our site is intended for all age groups.

Contact Us:

To update, unsubscribe, or inquire about your data, email us at [email protected]
Request a copy of your personal information or address any concerns by contacting us at [email protected]

Refund and Returns Policy

Returns and Exchanges:

Responsibility for postage costs lies with the customer for returns and exchanges.
Returns and exchanges (subject to availability) accepted within 7 days of product receipt in perfect, unworn condition with intact tags.

Inspection and Refund:

Thorough inspection before processing returns/exchanges; worn/used items will be rejected.
Notify us of faulty items within 7 days of receipt at
Refund provided as store credit or product exchange upon approval.

Refund Process:

Refund notification within 5 days if approved, offered as store credit or exchanged product.
Late or missing refunds: Check bank account, contact card company, then your bank. For issues, email [[email protected]].

Return Eligibility:

Return window: 7 days post-purchase/delivery.
Eligible items must be in original packaging, unused, and in the same condition as received.
Proof of purchase required.

On-Sale Purchases:

Sale items are non-cancellable, non-returnable, and non-refundable once ordered.

Contact Us:

For questions or assistance, email [[email protected]].